Customer Service Specialist

Apply Now
Job Responsibilities:
  • Answer customer inquiries and handle customer complaints.
  • Handling customer inquiries and technical support services.
  • Manage and maintain customer data and maintain customer relationships.
  • Assist regular customers to solve problems, improve customer satisfaction, and increase customer renewal rates.
  • Propose improvement and suggestions to the company in a timely manner.
  • Temporary duties assigned by management.
  • Ability to work independently with minimal guidance and supervision.
Requirements:
  • Experience in customer service is a plus.
  • Familiar with customer service and have a good sense of service.
  • Proficient in basic English, Bahasa Malaysia and Chinese.
  • Ability to work weekends and shifts.
  • Ability to work independently.
工作职责:
  • 解答客户咨询，处理客户投诉。
  • 处理客户疑问和技术支持服务。
  • 管理维护客户数据及维护客户关系。
  • 常客户回访，帮助客户解决问题，提升客户满意度，提升客户续费率。
  • 适时向公司提出改善意见和建议。
  • 由管理层分配的临时职责。
  • 能够在最低限度的指导和监督下独立工作。
基本要求:
  • 拥有客服专员经验为佳。
  • 熟悉客户服务工作规范，具有良好的服务意识。
  • 通晓基本英语，马来西亚语和华语。
  • 能够在周末和轮班工作。
  • 能够独立完成工作为佳。

Interested in a career at FONIX? Go through the job positions below and apply today!